Refunds

Payment runs through Stripe. Card details never touch our servers. Work starts when payment clears.

Cancel before we begin cutting and you get a full refund of the amount paid for that order.

You are refunded minus the work already completed against the accepted quote. We will show that split in writing before the refund goes out.

• Ask for notes in NChat. Revisions stay unlimited until the briefed cut is approved.
• If we genuinely cannot deliver what was briefed, we refund. Email support@keyvelo.com.
• No refund where the brief was met and you changed your mind about the direction. A new direction is a new quote.

Monthly retainers renew until you cancel. Cancel before the next billing date. Cancelling does not refund the current period. You keep everything already delivered.

• We do not guarantee views, watch time, or ranking.
• We do not invent reviews or star ratings to sell the work.
• We do not offer a blanket satisfaction guarantee that ignores the brief you approved.

Email support@keyvelo.com with the order and what you want. Most misses are a recut. Formal disputes follow the Terms of Service, Georgia law, the state courts of Rockdale County, Georgia.